How can we help?

Solace is a personalized period care and wellness subscription. We curate a monthly box of curated products tailored to your flow type and wellness preferences — delivered to your door.

Our 2-minute quiz asks 4 science-backed questions about your flow type, product preferences, wellness interests, and your billing term. Based on your answers, our matching engine recommends the ideal plan and box contents. No account is needed to take the quiz.

No. You can take the quiz and see your personalized results without creating an account. You'll only need to sign up when you're ready to subscribe and place your first order.

We offer three plans: The Flow ($14/mo) covers essential products, The Rhythm ($25/mo) adds curated wellness items and priority shipping, and The Solace ($45/mo) is the full premium experience with candles, teas, VIP support, and more. Every plan can be billed monthly or yearly — yearly saves 17%.

No contracts. Monthly plans are month-to-month, and you can pause, skip, or cancel anytime from your dashboard — no phone calls required. A yearly plan is prepaid for the year, so cancelling stops the next renewal rather than the year in progress.

Depending on your plan, your box may include tampons, pads, panty liners, herbal teas, dark chocolate, aromatherapy items, heat therapy patches, candles, skincare products, and more. Every item is free from chlorine, fragrances, and dyes.

Yes, on The Rhythm and The Solace. Before each shipment, you can swap products, add wellness extras, and adjust quantities from your subscription dashboard. The Flow ships a fixed box of essentials — upgrade any time to start building your own. You can also rate items after each delivery so our system learns your preferences over time.

Every product that touches your body is dermatologist-reviewed — no chlorine bleaching, no synthetic fragrances or dyes. Our wellness items are sourced from vetted partners who meet our strict ingredient standards.

Rate it in your dashboard and we'll adjust future boxes. If a product is defective or doesn't meet our quality standards, contact our support team and we'll send a replacement or issue a credit.

Yes. You can add a menstrual cup to any plan as an add-on. We carry multiple sizes with a helpful sizing guide in the dashboard.

Every Solace plan ships priority on all deliveries. Shipping costs are shown at checkout before you confirm your order.

Most boxes arrive within 1–2 business days after shipping. You'll receive tracking information via email and can follow your delivery in real time from your dashboard.

Yes. You can update your shipping address anytime from your Manage Delivery page. Changes made before your box ships will apply to your next delivery.

Absolutely. Visit your Manage Delivery page to pick a new date from the next 14 days. You can also set a preferred delivery window (morning, afternoon, or evening).

Currently we ship within the United States. International shipping is on our roadmap — join our newsletter to be the first to know when we expand.

Yes. Every box ships in plain, unmarked packaging with no product details on the outside — only your address and our return label.

Yes. From the Manage Delivery page, you can skip upcoming months individually. You won't be charged for skipped months, and your subscription stays active. You can skip up to 2 consecutive months.

On a monthly plan, you're billed on the same date each month, based on when you first subscribed. On a yearly plan, you're billed once a year on that date. Your next billing date is always visible in your Subscription Dashboard, and you'll receive an email receipt after each charge.

Only how often you pay. Every plan ships a box each month either way — a yearly plan simply charges 10 months' price up front instead of twelve, so you save 17% (two months free). You pick your term on the quiz and can change it at checkout.

Yes. You can change your plan anytime from your Subscription Dashboard. Upgrades take effect immediately (prorated for the current billing period), and downgrades apply at your next billing cycle.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) processed securely through Stripe. We also support Apple Pay and Google Pay at checkout.

Sign in, open your Subscription Dashboard, choose 'Manage Plan', then 'Cancel Subscription' and confirm. That's it — no phone calls, no retention interview. If you'd rather not use the dashboard, email support@solacecare.me from your account email and we'll cancel for you within one business day.

At the end of your current billing period. You keep your plan benefits until that date and you won't be billed again. Because the period in progress is already paid for, cancelling doesn't end your subscription on the spot or trigger an automatic refund for that month.

Boxes ship on the 1st and 15th, and we start packing about 7 days before a ship date. Cancel at least 7 days before your next ship date and no further box is prepared. Cancel inside that window and a box already paid for in the current period may still arrive — it's yours to keep, with no charges after it.

Partial months aren't refunded — instead you keep your benefits and any box already paid for through the end of the period. If you were charged after submitting a cancellation, contact us within 14 days and we'll refund it in full. Approved refunds land back on your original payment method in 3–5 business days.

Yes, and it keeps your preferences intact. Pause holds your subscription indefinitely with no charges, skip drops a single upcoming delivery (up to 2 consecutive months), and you can move down to a smaller plan at your next billing cycle. All three are in your dashboard and can be undone anytime.

Cancelling doesn't delete your account. Your profile, quiz answers, cycle data, and preferences are kept so returning is easy, and order history is retained for 7 years for tax and legal compliance. To remove everything, delete your account from Account Settings under the Danger Zone.

Anytime. Sign in, pick a plan from your Subscription Dashboard, and your preferences pick up where you left off. Reactivating starts a new billing cycle that day, and the price shown when you resubscribe is the one that applies — earlier promotional pricing may no longer be available.

Our full Cancellation Policy lives on the Legal page, alongside the Privacy Policy and Terms of Service. It covers cancellation cutoffs, final boxes, refunds, reactivation, and the limited cases where Solace may cancel a subscription.

Yes. Every member has a personal share link and QR code under Rewards in Account Settings — show the QR or send the link. Your friend gets $10 off their first box, and once they subscribe you get $10 in Solace Credit, applied automatically to your next box. Credit never expires, and you can see every entry in your credit history.

Visit your Account Settings page to update your name, email, phone number, password, and notification preferences. Changes save instantly.

We take data protection seriously. Your connection to Solace is encrypted with modern TLS (HTTPS), and payments are handled by Stripe, a PCI DSS Level 1 certified processor, so your full card details are never stored on our servers. We never sell your data to third parties. You can read our full privacy policy for details on data handling, retention, and your rights.

Yes. In Account Settings under the Danger Zone section, you can permanently delete your account. This removes all personal data, order history, and quiz responses. This action cannot be undone.

Never. Your quiz answers are used only to personalize your Solace experience and are never shared with advertisers, data brokers, or any third parties. Period.

Yes. We support Google and Apple sign-in. You can connect or disconnect these from your Account Settings under Connected Accounts.

Due to the personal nature of our products, we can't accept returns on opened items. However, if a product is defective, damaged, or missing, contact us within 14 days and we'll send a replacement or issue a full refund — no questions asked.

Email our support team at support@solacecare.me or use the 'Get Help' button on your order in the Order History page. We'll process refunds within 3–5 business days back to your original payment method.

Contact us immediately with a photo of the damage. We'll ship a replacement box at no extra cost via expedited delivery.

Skipped months are not charged, so no refund is needed. If you were incorrectly charged for a month you intended to skip, contact support and we'll refund the charge promptly.